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FAQs

  • How to understand if the site selling THC products is a scam?

    Typically, scam sites have an abnormally large range of different strains – this fact should immediately trigger your security on where they would get so much product and so many strains unless it is a marketplace. Second, if the site offers a look too good to be true, it most likely is. Thirdly, scam sites usually offer only to buy in bulk or in large quantity so they know that customers would not come back again and this makes their scam profit.
  • What happens if I make a mistake in the shipping information?

    It is the sole responsibility of the customer to provide the correct shipping information. If you have placed the order and have detected an error, please contact our customer service as soon as possible to rectify it. We do not issue refunds in the event that the customer has not provided the correct shipping information.
  • When will I receive my tracking number?

    As for the tracking number, it is not usually shared for privacy reasons and is only used in the event that an order is undeliverable or disputed. It is a kind of guarantee to you that if the package is stopped, you will be refunded or delivered. It is a common practice in this type of business and is used in dark web marketplaces as well.
  • I have not received my order confirmation email

    Unfortunately we are being blocked by hotmail/outlook/gmail as someone complained about us so they are not letting emails through. To see the progress of orders, we suggest you create an account with us and use an alternative email provider such as protonmail – which also provides high privacy and email encryption so no one can see your emails unless they do not have your password and direct access to your email address.
  • I have to give my real data and you keep it?

    We do not need to know your real names, except for delivery addresses. Our organization does not share any customer data and you do not need to register with us. We keep our servers in a secure location and, in case of intrusion, we physically destroy the data.
  • Is cryptocurrency trading safe?

    Although the transaction remains in the blockchain history, it does not contain any personal data. In addition, we frequently change wallet addresses, so there will be no proof that you have purchased anything from us. Therefore, please only transfer to the wallet addresses listed on the payment page.
  • I have not received my order, what should I do?

    Our store has a 99.99% delivery success rate, as we take the packing process very seriously. However, we believe that there may be cases where there has been an error on our part or the package has been lost/stolen. If you have not received your order in a timely manner, please contact us. We will investigate the status of your package. In case the tracking data shows that your order has been lost, we will provide you with a free replacement. In case your order has the status of “delivered” – a replacement is not provided as we rely on the courier’s data.
  • Do you offer refunds?

    Unfortunately, due to the nature of our business and the privacy we have to maintain, we are unable to offer refunds at this time.
  • Where and how to buy cryptocurrencies?

    There are plenty of exchanges that allow you to buy any type of cryptocurrency. Coinomi is an example of a wallet where you can buy bitcoin directly to your wallet.

Stadionweg 131, Rotterdam, 3077 AR
[email protected]
Wickr ID: Rtcoffeeshop
Whatsapp: +31 000 000 00

Rotterdam Coffee Shop  © 2022. All rights reserved.

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